Processing and Shipping
Once order(s) have been shipped we are not responsible for any delays due to USPS or UPS achieving delivery time, please plan accordingly.*
If your tracking information states that your package was delivered and you have not received it you must contact the delivery carrier (either United States Postal Service or UPS) address the issue directly with them. Aloha Pupp does not hold or accept responsibility for packages that have been stated or marked as delivered by the carrier Lost or stolen. We do not issue refunds or credits for packages that the carrier confirms as being delivered
Processing time before orders are shipped is 2-3 days
Orders placed after 5pm (EST) are considered next business day. Orders placed after 5pm (EST) on a Friday will not be processed until the next business day. Please note if there is a holiday in between or if orders are placed on a holiday, orders are not processed until the following business day.